IGO Indian Groceries Online 

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full exchange or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your exchange after confirmation for the store within a week or two of giving your package to the return shipper, however, in many cases you will receive an exchange  more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes t ship exchange items to you.

Store credit can be provided sooner than exchange.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with return authorization and instructions for how to return items from your order.

Shipping

Indian Groceries online store selling mostly Indian groceries at a reasonable price and ship them by United States Postal Service Priority Mail.

Most of the brand name products of Rice, Atta  Beans & Lentils and Ready made  spice masalas ready mix that are ready-to-cook all  snacks,  which are the Specialties of South India. However  we don't carry any Frozen  food as of now.

Most common impediment for online retailers and shoppers  alike  in food industry is shipping cost.  We charge customers the same shipping price similar to United States Postal Service considering total weight of the products purchased  the distance it travels and the dimensional size of the package. Lighter the product larger the size of the package longer the distance  the package  travels more costly it become. We developed our own algorithm very similar to USPS and UPS to calculate shipping cost  at the checkout. The package that travels shorter distance  distance costs less.  Therefore we created a table built into of a store that calculates the shipping cost before you check out and keep it transparent to shoppers. From time to time We issue coupons for shipping discount.

We can ship to virtually any address in the contiguous United States (No Post Office Box address). Please note that our products cannot be shipped to international destinations.

Once your order is shipped we do not have control over the shipments.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. However we may deliver your orders at your door step for specific local zip codes and at our discretion we may choose United Parcel Service (UPS) or the United States Postal Service (USPS) depending on size, weight and distance for timeliness and cost effectiveness

Please also note that the shipping rates for many items we sell are distance and weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipper we use, UPS or USPS, all weights will be rounded up to the next full pound.